Don Edrington  PC Columnist for the San Diego Union Tribune  Home Page  Profile

The text on this page was created with Google Docs, the free word processing program available at: Google/Drive/Docs.
The computer used was a Google Chromebook.

I Love Working with My Chromebook and Google Drive

Replacing NORMAL.DOT
to Fix Microsoft Word Problems

    Microsoft Word is the world's most used word processing program, but it's never had a reputation for rock solid stability. Many argue that WordPerfect is better, and they may be right. However, my job is to help people learn to use the software they have, so I concentrate on the programs most people use.

    One of the fundamentals of Word is that all its main settings are in a file named (In Word 2007 and later this file is called normal.dotm.) Every time you make a change to Word's settings, such as changing the default font (Times New Roman) to a different font, the change is stored in so that your preferred alphabet will come up each time you open Word in the future.

    If is deleted, the next time you launch Word it will look for the file, and when it can't be found Word will recreate the file in its original default condition. Therefore, if Word gets to the point where various kinds of error messages begin to appear the easiest fix is to delete

    Be aware, however, that deleting this file will undo all your special settings and that they'll have to be reset. For most users this isn't a big deal because they probably didn't change many settings to begin with. However, anyone who makes lots of changes in default settings should think about making a backup of and keeping it in a special folder and/or on other media, such as a flash memory drive.

    Before you can delete the file, however, you first must find it. And it's not in the same place on all computers.
  • WinXP: Click on Start>Search>All Files & Folders and type into the "Name or Partial Name:" field.  (Typing will also find normal.dotm in Word 2007 and later).

  • Next click on Advanced Options and be sure that Search System Folders and Search Subfolders are checked, along with Search Hidden Files & Folders.

  • Also, the "Look In:" field should be set to your main hard drive (usually Local Disk C:) rather than to an individual folder, such as "My Documents."
    It's not uncommon to find multiple copies of, so wait till the search has finished before deleting anything. When all the files have appeared they can be deleted by left-clicking them and pressing your DELETE key. Alternatively, you can select them and click the toolbar's red X. Or you can right-click them and choose DELETE on the popup menu.

    Please note that can not be deleted if any Word documents are open. Word must be closed in order to perform this action. After all copies of have been purged you can reopen Word, which will go looking for the file. When it isn't found the program will simply recreate it with all of Word's original settings.

    Despite Word's imperfections, I like the program and use it constantly. I began with Word 3 (for DOS) in 1987 and have used every upgrade through Word 2007. Although Word 2007 (and newer versions) have some features I like -- on balance -- I prefer Word 2003.

    What I like even better is the free online word processor Google Docs, available at I use this program to do most of my writing nowadays. Beyond this, I use my Google Chromebook as my main writing computer.

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